FREE UK SHIPPING OVER £25

SHIPPING POLICY

 COVID-19 UPDATE

We are currently open and shipping online orders 2x times per week.

Please note that Royal Mail is having some delays during COVID-19 due to being understaffed and having to deal with larger volumes of parcels than usual.

For urgent orders we would suggest choosing the UPS courier option (Tracked).

 

United Kingdom

FREE UK SHIPPING OVER £25

 

Large Letter (not tracked):

2nd Class £1.40

2nd Class Signed £2.70

1st Class £1.64

1st Class Signed £2.94

 

Tracked 48:

Up to 2kg £3.50

 

Tracked 24:

Up to 2kg £4.50

    

UPS courier (Tracked+ Carbon Neutral)

No max size £7.50

 

Europe

Please note that, due to Brexit, orders from outside the UK may be required to pay custom duties.

(Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Hungary, Iceland, Ireland, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, Vatican City)

  

International Tracked & Signed:

Up to 150g £10.65

Up to 400g £12.10

Up to 650g £13.15

Up to 900g £14.10

Up to 1.15kg £14.50

Up to 1.4kg £15.05

Up to 1.9kg £15.25

 

UPS Courier (Tracked + Carbon Neutral):

Up to 1.9kg £17.00

Up to 4.9kg £20.00

 

Outside of Europe

We have decided not to ship outside of Europe as we don't feel comfortable with the high emissions deriving from such long-distance freight.

That said, if you live in a country where you don't have access to zero waste options we are more than happy to make an exception and ship to you, just contact us before ordering to arrange it!

Please note that we do accept wholesale orders globally as the large number of products shipped tends to level the total emissions per product.

 

Pick up in Cambridge

If you are in the Cambridge area you can place an order online and select the "Local Pick up" option at check out! The address of our workshop is:

Unit 5, Ronald Rolph Court, Wadloes Road, Cambridge (UK), CB5 8PX

Please note that as this is not a customer-facing shop (it's just our workshop) you will need to contact us in advance before coming to collect your order. Please also note that as it's not a shop we won't be able to sell products on site.

 

Lost or Delayed Orders

Royal Mail delivery times are indicative, and are normally not guaranteed. However, if you order has not arrived by the standard shipping time, do let us know! We will only be able to refund or resend your order after the order will be declared lost by Royal Mail. This is after 15 working days for domestic orders, and after 25 working days for international orders. Please note that we recently have been experiencing delays for orders shipped to Italy and Portugal, and we highly advise the use of UPS shipping methods!

 

Our shipping packaging:

Cardboard boxes made from 100% cardboard

Brown paper which is 100% recycled and/or reused

Paper tape that is 100% recyclable and compostable

Shipping label that is 100% recycled, recyclable and compostable

 

Because we are also reusing all of the packagings that we receive from our suppliers, you might receive a package that contains plastic, if this is the case please be reassured that this packaging has been reused to save it from the landfill!